JAMMU: Demonstrating a strong commitment to passenger safety and service, the Jammu Division of Northern Railway has once again set a commendable example through the prompt actions of its ticket checking staff.
Working under the guidance of Senior Divisional Commercial Manager Uchit Singhal, the team has been actively contributing not only to passenger convenience but also to ensuring security onboard trains.
In a significant incident on March 17, Sandeep Kumar, a ticket checking staff member posted at Pathankot headquarters, apprehended two mobile thieves near Narwana station. The accused were caught red-handed while attempting to steal a passenger’s mobile phone in Coach S-1 of Train No. 14035, Dhauladhar Express. Acting swiftly, he handed them over to Railway Protection Force (RPF) personnel onboard for further legal proceedings. The passenger later expressed gratitude, appreciating the staff member’s alertness and courage.
In another instance, ticket checking staff aboard Train No. 14803 successfully traced and returned a lost mobile phone belonging to a passenger traveling in Coach B-2. The prompt action and honesty of the staff were widely appreciated by the passenger.
Officials stated that under the leadership of the Divisional Railway Manager and the Senior Divisional Commercial Manager, the Commercial Department of Jammu Division continues to play a crucial role not only in revenue generation but also in enhancing passenger safety and trust.
Commending the efforts, Uchit Singhal praised the staff for their dedication and professionalism. He expressed confidence that they would continue to serve with the same commitment, adding that such actions set an inspiring example for others across the railway network.
