Awareness program on Consumer protection & grievance redress mechanism under RBI'S "One Nation-One Ombudsman Scheme" held at Ramban
Nov 21, 2023
RAMBAN: To create awareness about consumer protection and grievance redressal mechanism available under Reserve Bank - Integrated Ombudsman Scheme, 2021, a Town Hall Meeting was organized by the Office of the Banking Ombudsman, RBI, Jammu at Government Industrial Training Institute (ITI), Ramban.
The programme was chaired by Ramesh Chand, RBI Ombudsman (RBIO), for Jammu & Kashmir and Ladakh, and attended by the customers of regulated entities of RBI, senior officers of banks, branch heads of Ramban District and students and faculty members of ITI.
In his keynote address, Ramesh Chand highlighted the customer centric features of the Reserve Bank-Integrated Ombudsman Scheme, 2021 (RBIOS-2021) which aims to improve the grievance redress mechanism for resolving customer complaints against regulated entities such as banks, NBFCs and payment service operators, etc. He explained about various initiatives being undertaken by the Reserve Bank to protect and safeguard the customers' right and the manner of functioning of Office of RBI Ombudsman meeting the objective of customers' grievances redressal in cost free, expeditious and fair manner.
He cautioned the participants about use of different innovative methods of digital frauds by the fraudsters and appealed to the participants to stay away from the lure of such tricks/offers. The Ombudsman also encouraged the participants to come forward and take benefit of grievance redress mechanism under Reserve Bank - Integrated Ombudsman Scheme, 2021.
Deputy RBI Ombudsman (DRBIO) briefed the participants about RBI's Complaint Management Portal and the easy ways of lodging complaints under RBIOS-2021. He also made the participants aware about the precautions to be taken while carrying out banking transactions through net banking/ debit/credit card and advised them to visit RBI website https://cms.rbi.org.in for further details on filing of complaint etc.
Senior officials from State Bank of India, J&K Bank and Punjab National Bank were also present during the event, who explained the internal grievance redress mechanism followed in their respective banks for the knowledge and convenience of the participants.
Later, an interactive session was held, where the participants raised their queries and complaints related to banking services, which were addressed/clarified on the spot. The meeting was concluded with a quiz round for all the participants and winners of the quiz were felicitated with attractive prizes.
