More than 30 passengers miss Scoot's Amritsar-Singapore flight; DGCA seeks report

AMRITSAR: As many as 32 passengers missed their Scoot flight after its departure from Amritsar to Singapore was rescheduled on Wednesday and aviation regulator DGCA has sought a report from the airline on the incident, officials said on Thursday.

A Scoot spokesperson said that due to inclement weather conditions affecting departures, the flight was rescheduled to depart Amristar at 3.45 pm instead of the original time of 7.55 pm on Wednesday and that where possible, passengers were notified based on the contact details provided.

A senior official at Amritsar airport said there were around 300 passengers on the flight. As per the airline, the change in timing was informed to the passengers and travel agents but apparently, it seems a particular travel agent did not inform the passengers concerned, the official said.

"All booking agents were informed well in time and they relayed the information to their clients. But only one agent could not inform his clients for reasons best known to him," V K Seth, Director of the airport, said.

He added that 263 passengers who boarded the flight reported at the airport well in time. Scoot is a low-cost subsidiary of Singapore Airlines.

"We have sought a report and shall take action against those responsible," a senior DGCA official said.

The Scoot spokesperson said the airline is aware of an incident involving some passengers missing their flight TR509 which operated from Amritsar to Singapore on January 18.


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